Our return period is 30 days . If 30 days have gone by since your purchase date, unfortunately we can’t offer you a refund or exchange.
Tweed sales are not refundable once tweed is cut , marked or not in its original condition . Special orders are not refundable . Discounted products are not refundable
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with any labels still attached
To initiate your return please advise us of your intention to return your purchase by emailing firstname.lastname@example.org and providing your reciept and proof of purchase.
In situations where an item not in its original condition, is damaged or missing parts for reasons not due to our error a partial refund may be offered at our discretion
If you are returning an item from outside of the UK please clearly mark the package as 'Returned Goods' as otherwise it is unlikely that we will be able to accept the item due to import duties that may be applied.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We are happy to exchange items in line with our return policy. Please inform us of your intention to exchange your item, providing your invoice number and details of the item you wish to exchange your purchase for by sending us an email to firstname.lastname@example.org and or Harris Tweed Carloway Mill , 18 Argyll Square , Oban , PA34 4AT , UK
To return your product you should send it to: Harris Tweed Carloway Mill , 18 Argyll Square , Oban PA344AT UK
You will be responsible for paying for your own return shipping costs for returning your item unless faulty. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping paid by you when placing your initial order will not be refunded.
Depending on where you live the time it may take for any exchanged product to reach you may vary.
If you are returning your purchase you must use a trackable and insured shipping service and we do not take any liability for return shipping. We don’t guarantee that we will receive your returned item and refunds/exchanges will not be processed for items not received.